Online Service for Mexico CCAI Project - Direct Fired Absorption Chiller
Recently, Hope Deepblue's after-sales service team received great news: two LiBr absorption chillers, purchased by a Shandong energy company and applied in the Mexico CCAI project, were successfully commissioned. Thanks to Hope Deepblue’s meticulous organization and planning, as well as the use of online video guidance, both direct-fired absorption chillers were started up and commissioned successfully at the same time.
Hope Deepblue’s foreign customers span across four continents and more than 20 countries and regions, from the frozen Arctic countries to the vast African desert. In normal circumstances, regardless of the project's location, Hope Deepblue’s service engineers would travel to the site in person to oversee the entire commissioning process. However, the ongoing COVID-19 pandemic in 2020 changed the world and people's lifestyles. Despite these challenges, the need for continued work and service could not be halted!
Due to the COVID-19 restrictions in Mexico and the customer's urgent request for the unit to be started up as soon as possible, after communicating with both the Shandong and Mexico teams, we arranged online video guidance to support the commissioning process.
Due to the 14-hour time difference between China and Mexico and the language barrier (Spanish being the official language in Mexico), we faced unique challenges in communicating effectively. Mexican customers had never used direct-fired absorption chillers before. To address these issues, we created a WeChat group that included the Mexican customers, a Spanish translator, the burner supplier, the DCS integrator, and the Hope Deepblue team. This allowed us to bypass the time difference and facilitate communication.
Through the group, we provided operation instructions, which were translated into Spanish, and conducted online video guidance for the Mexican customers. They followed the startup steps and prepared the chiller, including purging the vacuum. Despite the challenges of time zones, language, and cultural differences, the team successfully completed the commissioning of both absorption chillers in cooling and heating modes. The cooperation between all parties led to the smooth startup, overcoming these barriers effectively.
Before this absorption chiller commissioning, Hope Deepblue (have conducted online guidance to different customers for absorption chiller or heating pump.) conducted many online guidance to different customer for chiller or absorption heat pump commissioning.
Several years ago, Hope Deepblue exported its first direct-fired absorption chiller to Europe, which was installed in a hospital in Sicily, Italy. The customers reported frequent issues that could not be resolved, despite numerous telephone instructions. After these efforts failed, Hope Deepblue dispatched two engineers to the site. Upon diagnosing the issue, they discovered that the chiller itself was functioning properly, but a valve, which was originally closed, had been mistakenly opened by the user. After closing the valve, the chiller returned to normal operation.
The engineers traveled over 20,000 km within 5 days, and their work consisted of simply closing a valve. Was it worth it? Absolutely! This is what service means – standing by our products and ensuring that customers get the support they need.
The success of the remote commissioning for the Mexico project, conducted through online video guidance without any face-to-face interaction, represents the development of technology and a change in service methods. However, the core principle at Hope Deepblue remains the same: we are committed to professionalism, attention to detail, and prioritizing customer service. As we move forward, Hope Deepblue will continue to supply absorption chillers and heat pumps worldwide, maintaining this customer-first approach.
Web: https://www.deepbluechiller.com/
E-Mail: yut@dlhope.com / young@dlhope.com
Mob: +86 15882434819/+86 15680009866
Post time: Mar-30-2023
