Hope Deepblue is committed to building a three-in-one service system of “rapid response, accurate troubleshooting, and long-term safeguard” to ensure the efficient and stable operation of LiBr absorption units. Under the "Dual Carbon" goal, these units have become a preferred low-carbon cooling solution in hospitals, industrial parks, and commercial complexes due to their energy efficiency, environmental benefits, and waste heat utilization. Beyond advanced technology and superior product quality, timely and efficient after-sales service is crucial, particularly in emergency situations where response speed directly impacts users' operational safety and economic interests.

On March 26, Hope Deepblue’s after-sales team received an urgent call from a well-known domestic production enterprise, reporting a high-temperature alarm on the crystallization protection fuse, which had caused the chiller to shut down. The user had attempted to resolve the issue for several hours but suspected crystallization of the LiBr solution. Crystallization in LiBr absorption chillers is a serious fault that requires immediate intervention to prevent further complications. To ensure a swift resolution, the service engineers immediately drove to the site.

After inspection, the issue was traced to instability in the user’s chilled water system, leading to an abnormal shutdown and triggering the high-temperature alarm. The engineers promptly resolved the system fault, restoring the chiller to normal operation. However, the service did not stop at troubleshooting. To enhance the user’s emergency response capabilities, the team provided on-site training on failure causes, symptoms, risks, and handling procedures. Their professionalism, swift response, and dedication were highly praised by the user.

In an era where energy and digital transformation are reshaping industries, after-sales service has evolved beyond simple repairs to become a key measure of a company’s technical expertise and commitment. For long-life cycle, high-value equipment like LiBr absorption chillers, embedding a service philosophy of "minute-level response, hour-level resolution, and full-life cycle empowerment" is essential to gaining customer trust and supporting sustainable development.